The South China Energy Regulatory Office conducted supervision at the 95598 customer service center of China Southern Power Grid on the morning of July 9, reviewing progress of power restoration in Guangxi and making arrangements for follow-up work.
During the supervision, the office inspected on-site processes such as hotline handling, data monitoring, and service dispatching, and held a video connection with Guangxi Power Grid Company and its power supply service center.
The office pointed out that some areas in Guangxi have been severely affected by disasters recently, the task of rush repair and power restoration is formidable, and a large number of public complaints and public opinion risks may arise subsequently. As a result, relevant units were required to make every effort to ensure unblocked complaint channels and provide heartfelt customer service; at the same time, they need to strengthen coordination with the front-line rush repair teams and give priority to meeting the basic electricity needs of the people.
In addition, the relevant units must proactively carry out policy interpretation and explanations of the power restoration situation, ensure information disclosure, and patiently reassure the affected people; they should also strengthen public opinion monitoring and guidance through platforms such as corporate official websites and WeChat official accounts, and effectively prevent and resolve the risk of negative public opinion speculation.
The South China Energy Regulatory Office stated that it will continue to follow the progress of power restoration in Guangxi, urge enterprises to consolidate their primary responsibility for ensuring public electricity supply, and go all out to win the battle of flood prevention, disaster relief and supply guarantee.