Guizhou Communications Administration Achieves 100% Satisfaction and Complaint Withdrawal Rate in Anti-Fraud Petition Handling in H1

The Guizhou Provincial Communications Administration reported that in the first half of the year, both the satisfaction rate and complaint withdrawal rate for anti-fraud petition handling reached 100%. During the same period, over 583,000 high-risk phone numbers were disposed of, and more than 380 million scam calls and messages were intercepted.

Source: 上海市通信管理局

In the first half of this year, the Guizhou Provincial Communications Administration achieved both a 100% satisfaction rate and 100% complaint withdrawal rate in anti-fraud petition handling.

The administration designated anti-fraud governance as a key livelihood project and established a petition handling mechanism featuring immediate response upon receipt, dedicated personnel follow-up, closed-loop disposal, and quality improvement through return visits. For issues strongly raised by the public, enterprises were urged to verify and rectify each one, with policy explanations and dispute mediation also provided.

Regarding preventive measures, by the end of the first half, a total of over 583,000 high-risk phone numbers had been disposed of, more than 380 million scam calls and messages intercepted, and over 20.094 million fraudulent URLs and IPs blocked in coordination with public security departments.

Going forward, the administration plans to deepen the integration of anti-fraud governance and petition services, continuously upgrade prevention tools, and refine service procedures.